FAQ's

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HOW MUCH NOTICE DO YOU NEED FOR A CUSTOM ORDER?

2-5 weeks notice is recommended to ensure that your order can be accommodated (especially at busy times of year like Christmas and Easter).

WHAT IS THE MINIMUM NUMBER OF COOKIES I CAN ORDER, AND HOW MANY DIFFERENT DESIGNS PER ORDER CAN I CHOOSE?

Minimum 12 regular Printed Cookies or 24 Hand Crafted Cookies. Each set comes with three designs. Extra designs can be added for an additional cost.

DO YOU REQUIRE PAYMENT IN ADVANCE TO PLACE AN ORDER?

Yes Please. A 50% non-refundable retainer paid is required to confirm an order. The remaining balance is due 7 days prior to pick up. You also have the option to pay the full amount upon order placement for convenience. Full payment is required for orders placed less than two weeks in advance.

Unfortunately, I will not be able to hold spots on my calendar without a deposit/full payment. 

CANCELLATION POLICY: Once a deposit is paid, the order is non-refundable/transferable. This allows me to accommodate as many orders as possible, but also give the care & consideration each order requires.

DO YOU DELIVER / SHIP?

Yes! Delivery can be provided for orders over 2 dozen cookies at an additional cost. Pickup is available (Auckland – St Heliers Bay Road, St Heliers)

*How are custom order cookies packaged?
They will come heat sealed in cellophane bags for freshness (even though they are boxed )

WHAT FLAVOR ARE THEY?

They are almond vanilla flavored cookies. Other flavors can be requested, and if possible, will be accommodated at an additional cost for custom orders.

HOW LONG DO THE COOKIES STAY FRESH FOR?

Cookies can be stored at room temperature in an air-tight container or individually wrapped for up to four weeks, but are at their best within the first two weeks.

WHAT ARE THE INGREDIENTS?

Flour, Salt, Egg, Sugar, Butter, Pure Vanilla Extract, Almond Extract, Baking Powder And Meringue Powder.

WHAT SIZE ARE YOUR COOKIES?

On Average, Cookies Are 7.5 – 12cm, But No Exact Size Is Guaranteed. The Size Ranges Depending On The Cookie Cutter Used, And Cookies/Sets Are Priced Accordingly.

DO YOU OFFER SPECIAL PRICING FOR WHOLESALE?

Yes! We Have Special Pricing For Wholesale/Large Volume Orders (Over 150 Cookies).

Please Contact Flour & Flower Art On At flowerandflourart@gmail.com To Discuss Your Wholesale Inquiry And Quotes.

DO YOU GUARANTEE NUT-FREE/OTHER COMMON FOOD ALLERGEN-FREE COOKIES?

Sorry we DO NOT at this stage.

CAN I FREEZE THE COOKIES?

Yes. Place The Heat-Sealed Cookies Into An Airtight Container. Stack Them On Top Of One Another, In Between Layers Of Bubble Wrap, Freeze For Up To 3 Months.

SHIPPING AND REFUND POLICY

Please view our policy here: